Terms of Service
Last updated: 13 May 2025
These Terms of Service outline the rules and expectations of Paint + Pop when you book a service with us. By securing a booking, you agree to the terms below.
1. Booking Fee
A non-refundable booking fee is required to hold the service(s) for your event. No date is confirmed until this booking fee is received.
2. Melbourne Weather & Outdoor Events
We require a flat, safe surface and adequate cover overhead (from both sun and rain) for all outdoor bookings.
2A. Rain or Shine Policy
We trust that clients will have an indoor alternative in the event of poor weather. Our team will arrive and be ready to perform the booked service, and full payment remains due regardless of weather conditions.
3. Rescheduling & Cancellations
If you need to cancel or reschedule:
- Please notify us as soon as possible.
- Payments are non-refundable once made.
- With at least 14 days’ notice, payments may be transferred to a new date within one calendar year, subject to availability.
4. Adult Supervision
Paint + Pop entertainers are not responsible for supervising children. Please ensure an adult is present during the service.
5. GST Notice
All services rendered after 22 February 2025 are subject to a 10% GST, and your invoice will reflect this in accordance with Australian tax law.
6. Facebook & Messenger Integration
For users interacting with us via Facebook or Messenger:
- We only collect basic contact information necessary to confirm availability and provide service quotes.
- For more details, please see our Privacy Policy.
7. Subcontracted Artists
Our artists are independent professionals who work under strict Paint + Pop quality standards, including:
- Professional conduct, attire, and punctuality
- Respectful and safe behavior on site
- Non-compete and anti-poaching expectations (clients must direct all future bookings through Paint + Pop)
8. Media & Social Media
Photos taken during events may be used for social media or promotional purposes only with verbal permission from the child and guardian.
Contact Information
If you have any questions, concerns, or comments about our terms of service, you may contact us using the information below:
By e-mail: info@paintandpop.com.au
By Phone: +61 403 429 586
We reserve the right to update these Terms of Service at any time without prior notice.